Dell U3011 is a blinker

This flickering of the light drives me crazy at nights. Makes no sense why it happens.

How incredibly unlucky I am for Dell...

I just noticed a dead pixel on the brand new Dell U3011 that was sent to my place last week as a replacement for my U2711 unit that had developed some dark spots.

One dead/dark pixel is all I need to ask for another replacement. I am not sure what I should be doing now. :|

Dell has finally delivered and I am sort of shocked

It took a while but little effort this time around. They sent me two defective units. I complained politely. The message was delivered. They took their time and send me a new unit instead of a refurbished one. And even better, they sent me a different model (a better one so I cannot really complain). It’s pretty impressive especially after hearing so many horror stories about their Indian customer support. I for one have no reasons to complain right now.

Another update on my Dell U2711 replacement

Another unit was delivered today. Another defective unit I must say!

An update on my Dell U2711 replacement

Dell sent the replacement unit a while ago. Too bad it suffered from the same fuzzy line problem that has plagued so many units of the same model. Returned it promptly.

Update:

Got a call from Dell Support team. Two problems with the call. The dude tells me that the call was regarding the 'projector' replacement.

I took 2 minutes to tell him that it was a monitor that was to be replaced and the unit they sent me was defective. The right side of the panel had the same distortion problem that I had faced in my earlier units.

His response? Sir, the model we sent was the same as yours.

Me thinks? WTF. I told him once again that the unit that was sent to my place was defective and that is why I returned it. He said ok and that was it. Cool stuff.

Update: Another problem with my Dell U2711 Display

Update:

Got a call from Dell India team once again. Here is what they told me happened.

Apparently Dell India support team does not have access to external sites. So they were not able to access the photos hosted on Imgur domain. @dellcares operates on Twitter so they of course have complete access to the web. It’s a shame that Dell India blocks access to the internet from their customer support team. I mean we are in 2012. I had to send them photos as attachments to them because they could not access them online. How is one supposed to show them problems through videos? Send them the complete video file? I included a YouTube link in my mail. I guess they were not able to check it as well.

She said that she was able to see the problem from the photo attachments and she is going to send me a replacement. I guess I was being excessively rude to the Indian support team for something that was purely a technical issue caused by the IT team of Dell India. I apologize.

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I am facing issues with my Dell U2711 LCD Display again. There are two minor dark patches that the top of the screen.

As usual, I avoided dealing with Dell India customer care team and contacted the Dell Cares Twitter account which I believe is managed by their US team.

It took a while but the problem was confirmed after sending a bunch of screenshots. They referred my complaint to the Indian guys.

Just got a call from Dell India folks and the response I got? They cannot see the problem I am complaining about.

Here are some of the photos I sent them:







I am not sure what is not visible in these photos.

Just recorded this video. Might help. I doubt though.